How do I update personalization or confirm corrections on an order?
If you've placed an order with Lifeway and need to adjust personalization or confirm corrections, follow these steps to ensure your updates are processed smoothly.
Updating Personalization Details on an Existing Order
To request changes to the personalization of an existing order:
Please be sure to reach out to us as soon as you can at 800-458-2772. If this order was placed on a weekend, send us an email at customerservice@lifeway.com or by using the chat feature.
Provide the updated details clearly. For example, specify whether you want text to be included in one line instead of two lines.
Make sure to include the order number for reference. This ensures the changes are applied to the correct order.
Once you submit the updated personalization details and order number, the Lifeway team will confirm and process the changes if the changes can be made.
Proof of Personalization Changes
If you need confirmation of the changes made to your order's personalization, you can request proof in the following manner:
While a corrected receipt might not be available, Lifeway can provide a screenshot of the updated details upon request. This serves as evidence that your requested corrections have been made.
Key Notes
Ensure all required details are communicated accurately to avoid delays.
Include the order number with every update or correction request to simplify processing.
For the latest updates or specific queries, visit the Lifeway customer support page or contact their team.
By following these guidelines, you can efficiently update personalization and confirm correction changes for your order.