Orders may be canceled by calling Customer Service at 1-800-458-2772. You may also email your request to customerservice@lifeway.com or chat us by clicking the blue chat icon in the lower right-hand corner of the website.Alternatively, you can cancel your order through your Lifeway account. For detailed steps, refer to the return policy.
We will need to know your order number or receipt number. Please note that orders can only be canceled before they move too far into processing. Once an order is being prepared, queued for shipment, or loaded onto a carrier’s trailer, it cannot be canceled—even if it still appears in your account.