Orders may be canceled by calling Customer Service at 1-800-458-2772. Select option 2 for church orders or option 3 for personal orders. Phone support is available Monday–Friday, 7:30 AM–4:30 PM CST. Alternatively, you can cancel your order through your Lifeway account. For detailed steps, refer to the return policy. Please note that for security reasons, orders cannot be canceled via chat.
We will need to know your order number or receipt number. Please note that orders can only be canceled before they move too far into processing. Once an order is being prepared, queued for shipment, or loaded onto a carrier’s trailer, it cannot be canceled—even if it still appears in your account.
Exceptions and Special Cases
Pre-orders: Can be canceled before shipment; once canceled, the item will not ship or bill to your account.
Auto-ship/recurring orders: Must be canceled via your account on my.lifeway.com.
Backordered items: May still be cancelable if placed on hold.
Printed items: May not be cancelable if printing has begun.
Alternatives to Cancellation
If your order cannot be canceled:
Wait for the item to arrive and initiate a return. Follow the instructions on the back of your packing slip or visit the Lifeway returns page for self-service return options.