How to Manage and Edit Your Autoship Orders on Lifeway
Autoship is a convenient way to ensure your study materials are ordered and delivered regularly without needing to re-order each time. Managing and editing your Autoship is straightforward through Lifeway’s online platform. Below is a step-by-step guide to help you make changes, troubleshoot common issues, and contact support if needed.
Introduction to Autoship Management
Autoship allows organizations and individual users to set up recurring orders for study materials and curriculum resources. You can easily access and manage your Autoship orders through the Lifeway website.
Steps to Edit Autoship Orders
Online Changes
To update your Autoship order details online, follow these steps:
Log In to Lifeway: Visit my.lifeway.com and log in to your account.
Access Your Organization’s Account: If managing an Autoship under a church or organization account, click on the Switch Account option in the upper left corner and select your organization.
Navigate to Autoship: From the left-side menu, click on the "Autoship" tab.
Select Order to Edit: Find the Autoship order you wish to edit and click the blue View/Edit button.
Make Changes: - Use the pencil icon to edit details such as: - Primary contact - Payment method - Shipping address - Frequency - Adjust item quantities by clicking the current number, entering the updated amount, and waiting for the “cart updated” confirmation. - Remove or move items to other Autoship orders as needed.
Adding Items to Autoship
If you want to add new items, such as a Leader’s Guide, follow these steps:
Go to the Autoship section on your church or organization profile page.
Find the option to add items and include the desired study guide or resource.
When to Call Customer Service
If your Autoship order has already been submitted and further changes are needed, some adjustments will require contacting Lifeway directly. Call their customer support line at 1-800-458-2772 (option 3) to speak with a representative who can assist you.
Troubleshooting Common Issues
Issue: Changes to Autoship cannot be completed online after submission. - Solution: Contact Lifeway customer support to manually adjust your order details. Ensure you have your order number ready for faster processing.
Issue: Unable to locate the Autoship option on the website. - Solution: Double-check that you’re logged into the correct account (switch accounts if managing an organization-level Autoship).
Contacting Customer Support
Support representatives are available to help with any Autoship-related questions or troubleshooting. You can reach them at:
Phone: 1-800-458-2772, Option 3 for assistance
Support hours: Monday through Friday, 7:30 AM - 4:30 PM CST
For manual adjustments, such as changes to orders that have already been processed, the customer support team is equipped to assist you quickly and efficiently.