How to Resolve Checkout Issues on Lifeway
If you're experiencing issues during the checkout process on Lifeway, this guide provides troubleshooting steps, a detailed walkthrough of the checkout process, and solutions for specific problems.
General Troubleshooting Steps
Clear Your Browser's Cache and Cookies: Many checkout issues can be resolved by clearing your browser's cache and cookies. For browser-specific instructions, refer to this guide: How to Clear Your Browser's Cookies.
Switch Browsers or Devices: If clearing cache and cookies doesn't work, try using a different browser or device.
Ensure All Required Fields Are Completed: Double-check that all mandatory fields are filled out correctly. Missing or incorrect information can prevent you from proceeding.
Step-by-Step Checkout Process
Follow these steps to complete your order:
Add Items to Your Cart: Select the items you want, choose the quantity, and click “Add to Cart.”
Review Your Cart: Click the “View in Cart” button to review stock availability and item details.
Proceed to Checkout: Click “Checkout” to go to the Sign In page.
Sign In or Register: Enter your email address and click continue. If you're a new user, complete the registration form, including your first and last name, and create a password (at least seven characters, including one number and one letter). If ordering for an organization, include your Lifeway account number and PIN if applicable.
Enter Shipping Information: Provide your shipping address and telephone number, then click “Continue.”
Select a Shipping Method: Choose your preferred shipping method and click “Continue.”
Choose a Payment Method: Select your payment method. If using a credit card, indicate whether your billing and shipping addresses are the same or different.
Review and Place Your Order: Verify your order details, then click “Place Order” to complete your purchase. You will be directed to the Order Confirmation page and receive an email confirmation.
Resolving Specific Issues
'Save and Continue' Button Not Working
If you cannot proceed after clicking 'Save and Continue':
Verify that all required fields are filled out. Missing information may not always display a visible error flag.
Clear your browser's cache and cookies, then reload the page and try again.
'Place Order' Button Grayed Out
If the 'Place Order' button is grayed out:
Ensure all required steps in the checkout process are completed. Incomplete steps or missing information can prevent the button from being active.
Issues with Autoship Orders
If you're creating an Autoship order:
Ensure the Autoship boxes are checked for each item in your cart.
Verify that each step of the checkout process has a green checkmark. If any steps are incomplete, review and complete them before proceeding.
Contacting Customer Support
If you've tried all the above steps and are still unable to complete your order, contact Lifeway's Customer Service Team for further assistance.
By following these steps and troubleshooting tips, you should be able to resolve most checkout issues on Lifeway. For additional help, refer to the external resources linked above.