✅ How To Cancel Your Membership
Login to The Lightup Hub
Go to the Memberships page
Scroll down to the bottom
Click Cancel Membership
✨ Common Questions
✨ Do I receive a refund if I cancel?
You won’t automatically get a refund by cancelling. You’ll need to request one, and it must meet our refund policy (within 14 days and under 3 hours of use).
✨ How long do I have access for after cancelling?
You’ll still have full access until the end of your billing period! So don’t worry: you can keep learning until it officially ends.
✨ Where can I see when my membership ends?
Scroll to the bottom of the “Memberships” page: you’ll see the exact end date listed there!
✨ Can I pause my account?
No you cannot pause your account, but you’re always welcome to cancel and come back when you’re ready! We’ll be cheering you on when you do.
✨ I cannot cancel what do I do? Or I am on a once-off membership, do I need to cancel ?
If you cannot cancel, you are likely on a once-off membership, so you do not need to cancel as we do that automatically for you!
💡 Top Tip
Be aware of when your membership renews so you can stay up to date on your subscription!
💡 Important
If you’re on the once-off membership, no need to cancel: we take care of that for you automatically.
💡 Still Need Help?
We’re always here to help! Take a look at related articles
Or hit the orange avatar on the bottom right.
Have the best day! 😊