Message Transparency provides a view of all Messages sent and received throughout the firm.
This allows you to read any Message on the Account and Contact level that is tied to a specific account or contact.
Seeing Messages tied to an Account:
Select the Accounts page in the Left-Hand Menu.
Find the desired Account and open it.
Select the Messages tab.
Note: Messages are only found under the Account when the account is tied to the message thread.
To see Messages tied to a Contact (Recipient):
Select the Contacts page in the Left-Hand Menu.
Find the desired Contact and open it.
Select the Messages tab.