Use it to spot trends, benchmark locations, and focus your improvement efforts - fast, across all review platforms within a selected date range.
How to Access
Go to Reports > Overview in your Localyser dashboard.
Select your Date Range and choose one or more Locations using the filters at the top.
Overview Report Sections
1. Average Rating
What it shows: Your overall average star rating for the selected range.
Additional details:
Total number of reviews received
Percentage change compared to the previous period
Breakdown by review source (e.g., Google, Yelp) on the right
2. Review Volume
What it shows: Total reviews, segmented by sentiment:
✅ Positive
😐 Neutral
❌ Negative
3. Response
What it shows:
Your review response rate (percentage of reviews you replied to)
Average response time (how quickly you reply)
4. Sentiment Analysis
What it shows: A pie chart of positive, neutral, and negative reviews to help you gauge overall customer mood.
5. Source of Reviews
What it shows: A pie chart illustrating where your reviews come from (e.g., Google, TripAdvisor,)
Why it matters: Identifies platforms that need more review volume or deserve extra focus.
6. Top Performing Locations
What it shows: Your 5 highest-rated locations.
Why it matters: Learn from your best performers and apply their practices elsewhere.
7. Low Performing Locations
What it shows: Your 5 lowest-rated locations.
Why it matters: Pinpoint areas that need immediate attention and improve customer experience.
8. Most Improved Locations
What it shows: The 5 locations with the biggest rating improvements compared to the previous period.
Why it matters: Recognize successful strategies and share them across your team.
9. Locations Receiving Fewest Reviews
What it shows: The 5 locations with the lowest review counts.
Why it matters: Identify under-reviewed locations and encourage more customer feedback there.