This is a valuable tool for tracking how each location is performing and how customer feedback evolves over time.
Key Features of the Ratings and Reviews Report
Location-Specific Data :Each location’s performance is broken down in this report, showing the cumulative average rating and review volume since the listing was created. This gives businesses a detailed view of how each location is perceived by customers, helping you identify trends and areas for improvement.
Why it matters: Understanding your location-specific ratings and review volumes enables you to spot any positive or negative trends early, so you can take action.
Source Customization: The report allows you to customize which sources are displayed, giving you a tailored view of how each platform is contributing to your reputation. By clicking on any source, you can toggle between different review platforms to compare customer feedback and performance across the board.
Why it matters: Different platforms may reveal different customer sentiments. Analyzing reviews from multiple sources gives you a more complete picture of your online reputation.
How to Use the Ratings and Reviews Report
Track Performance: Monitor the ratings and reviews for each location over time. This will help you identify what’s working and where you might need to improve.
Compare Platforms: Customize the report to show data from different review sources. This allows you to see where your business is performing best and where there might be room for improvement.
Make Data-Driven Decisions: Use the insights from this report to adjust your strategy, whether that’s by responding to reviews faster, requesting more feedback, or focusing on improving customer experience in certain locations.
By regularly reviewing the Ratings and Reviews Report, you’ll be able to gain actionable insights into your business's performance and make informed decisions to enhance your customer satisfaction.