The Manage Users tool in the Lockwell Admin Dashboard helps ensure your team is secure, compliant, and fully accounted for. Lockwell will send admins a monthly compliance reminder that highlights any users in a Not Designated state and tracks who still needs to be onboarded.
Steps to Manage User Designations
Log in to the Lockwell Admin Dashboard at lockwell.co.
Go to the
Teampage.
Click
Manage Users.
You’ll now see a synced list of users in your workspace and their designation statuses.
Understanding Designation Types
Each account should be clearly assigned one of the following types:
Active User – A person who is using Lockwell or will be invited to do so.
Team-Owned Account – Shared accounts such as
info@,support@, orsales@. These should be owned/maintained by someone internally.Pending Decommission – Accounts for users no longer with your org; mark these to deactivate once files/folders are reassigned.
Note: You should have 0 users in the "Not Designated" status at all times.
How to Edit Designations
Find the user by name or email in the list.
Under the Type column, open the dropdown.
Select the appropriate designation:
ActiveTeam-OwnedPending Decommission
If applicable, assign ownership (e.g. assign
appstore@test.comto Michael).Once all users are designated, click
Save.
Reviewing User Statuses
After saving, users will be categorized:
Active – Fully onboarded and protected
Suspended – Users that are locked out of using Lockwell
Pending – Users invited but not yet onboarded
Encourage invited users to download the Lockwell app so their device and credentials are secured. All users that have received an invite should follow the onboarding steps within the app.
Monthly Compliance Reminder
Lockwell sends a report every month that includes:
Users in the Not Designated state
Pending invites who haven’t completed onboarding
Your goal: Keep Not Designated at 0, and follow up with pending users to finish onboarding.