When a team member no longer needs Lockwell access, you can easily deactivate their account. Inactivating a user removes them from your billing plan, but keeps the door open for reactivation in the future if needed.
1. Log into Your Admin Dashboard
Start by logging into your Lockwell Admin Dashboard with your admin credentials.
2. Go to the "Team" Page
From your dashboard, click on the Team page. This section lists all the users associated with your Lockwell account.
3. Understanding the Different User Tabs
At the top of the Team page, you’ll see tabs to filter your users:
Active: Users currently secured by Lockwell. (Billed)
Suspended: Temporarily disabled users who are still part of billing. (Billed)
Pending: Invited users who haven’t accepted yet. (Billed)
Inactive: Users who are not secured and not billed.
More details on Billing or Subscription Inquiries
4. Deactivate a User
To inactivate a user:
Find the user you want to remove.
Select their profile.
Click the Deactivate option.
Once deactivated, they will no longer be billed, and their access will be removed. However, you can easily reactivate them in the future if needed.
