I'm running into issues with the Mobile App ...
Here are the steps to help you troubleshoot any issues.
Check if you are on the latest version of the Mobile App. The latest version will be listed in the App Store or Google Play store. (as of 09/10/24, the writing of this article we are on version 1.3.9.)
If you have an older version, make sure to download the latest version to your device.
If you are still running into any issues, power off and then power on your device.
If any issues still occur, please uninstall the Lockwell Mobile App and Reinstall the app to your device.
Still running into issues with the Mobile App even after updating and uninstalling/reinstalling ...
Not to worry, let's have you complete the following steps:
Even though the version of the LW mobile app from the App Store/Google play store was the most updated to 1.3.9. You may need to sign in and out of the app twice for the update to take place.
Make sure that you sign out of the mobile app. You can do this from the Settings tab in the menu if you are signed in.
Click Sign Out from the Settings Menu.
3. Once you are signed out of the app, sign back in.
If you have completed an uninstallation and reinstalled the app and then signed into the app and signed back out once. Please sign in and out of the app one more time as highlighted by the steps above as signing in and out twice has previously resolved any update issues.