Settings, Integrations & Automations
Manage Shopify/API settings, team access, warehouses, communication, and automation rules.
By Max1 author22 articles
Lightspeed integration troubleshooting checklistCollect the right evidence for Lightspeed order, product, inventory, fulfillment, and connector issues.
What should I check if a Lightspeed order does not appear in Logentic?Troubleshoot missing Lightspeed orders with safe checks before changing live statuses or retrying sync.
What Lightspeed data should I verify before connecting Logentic?Prepare Lightspeed products, SKUs, barcodes, locations, statuses, and fulfillment expectations before using Logentic.
How does the Lightspeed Retail integration work with Logentic?Confirm whether your Lightspeed Retail account is part of the Logentic fulfillment setup and what to validate before launch.
How does the Lightspeed eCom integration work with Logentic?Understand the safe setup and support boundaries for Lightspeed eCom orders, products, shipments, and webhooks in Logentic.
How to Create and Manage Additional User AccountsMaster Account holders can create and manage additional user accounts (Managed Accounts) for their team members through the Logentic Merchant Portal. Creating a New Managed Account Follow these steps to…
How to Sync New Shopify Products with LogenticNew products created in Shopify do not automatically sync to Logentic. Follow these steps to manually sync your Shopify products: Steps to Sync Products Navigate to the Settings section in…
How to preview and customize the order tracking email templateOur system automatically sends order tracking emails to customers when orders are processed and shipped. These emails use your customized branding settings from the Design System. Customizing the email template…
How to sync new Shopify products with LogenticNew products created in Shopify are not automatically synchronized with Logentic. To sync newly added Shopify products, follow these steps: Navigate to the Settings section in your Logentic dashboard Locate…
How to customize order notification email templatesOrder notification emails (such as order confirmation and shipping notifications) can be customized through the Merchant Dashboard to match your brand identity. Customizing email templates To customize your order notification…
How do I manage Order Automation Rules?Context As a merchant or authorized WMS Admin User, you may need to create, activate, deactivate, or edit automation rules for order processing. These rules can include carrier selections and…
How do I create new Associate accounts?Context Users may need to create new Associate accounts but may not find the option directly on the main page as it was previously located. Answer New Associate and Merchant…
How to Modify the Warehouse Map for Route PickingThis article explains how to use the Warehouse Layout Manager to modify your warehouse map for route picking. Follow these steps to add or modify locations in your warehouse layout.…
How do I manage team access and warehouse roles?Quick answer Use this article to review team access, warehouse assignments, and role rows from Team Access . Common use cases Admin: Give a teammate the warehouse and role context…
How do I open and review a warehouse layout?Quick answer Use this article to open the warehouse layout grid from a warehouse record. Common use cases Warehouse lead: Review the layout grid before installing location labels. Operations manager:…
How do I create an order automation?Quick answer Use this article to create an order automation rule from Order Automations . Common use cases Admin: Create a rule that reacts to an order trigger and applies…
What automation options can I use in Logentic?Quick answer Use this article to choose the right automation area and understand common options you can build with. Common use cases Brand operator: Choose a useful automation without starting…
How do I create or update a communication automation?Quick answer Use this article to create or update automated emails and notifications from Communication Automations . Common use cases Admin: Create a customer or team notification for a repeatable…
How do I review Shopify, API credentials, and webhooks?Quick answer Use this article to review Manage Integrations , Shopify sync settings, API Credentials , and Webhooks . Common use cases Admin: Confirm whether Shopify appears authorized and connected…
How do I use the Logentic API?Quick answer Use this article to connect an external system to Logentic through the public API. At a glance What you are doing What you need Good result Contact us…
Why is Shopify inventory not updating?Quick answer Use this article when stock looks correct in one system but not in Shopify. At a glance What you are doing What you need Good result Contact us…
Why did an order not sync?Quick answer Use this article when an order exists in another system but is not visible in Logentic. At a glance What you are doing What you need Good result…