Quick answer

Use this article when Lightspeed Retail is part of your commerce or inventory setup. Before relying on it in Logentic, confirm which Lightspeed Retail product your team uses, what data Logentic should read, and whether Retail or eCom is the source of truth for orders, products, and inventory.

Use this when

Your team uses Lightspeed Retail as a POS or inventory system.
You also use Lightspeed eCom and need to understand which system owns order and inventory decisions.
You are preparing a launch or cutover where Retail data affects warehouse fulfillment.

What happens

Lightspeed has multiple Retail products. Confirm whether your account is Retail POS R-Series, X-Series, or another Lightspeed product.
Lightspeed Retail R-Series exposes a REST API with OAuth2 authentication and resources such as items, orders, order shipments, and inventory-related records.
If Lightspeed Retail and Lightspeed eCom are connected inside Lightspeed, inventory and order behavior can depend on Lightspeed outlet, register, and status settings.
Logentic behavior depends on your configured integration path. Do not assume every Retail sale, product, or inventory change flows into Logentic unless your setup owner has confirmed it.

What to check first

Confirm the exact Lightspeed Retail product and account.
Confirm whether Retail, eCom, or Logentic is the operational source of truth for each workflow.
Confirm the outlets, locations, or warehouses that should map to Logentic warehouses.
Confirm whether POS sales should affect warehouse stock, online fulfillment work, or reporting only.

What to do next

Document the Lightspeed Retail account, outlet/location names, and intended Logentic warehouse mapping.
Choose one safe product and confirm its SKU, barcode, and inventory values in Lightspeed and Logentic.
Choose one safe order or sale example and confirm whether it should appear in Logentic.
Validate the result with your Logentic onboarding or support owner before expanding to live operations.

Stop and contact support when

Stop and contact support when Retail and eCom disagree, a location mapping is unclear, POS sales are affecting available stock unexpectedly, or you are not sure which system should own a status change.