There are instances where social media channels return error messages. Please find the error, depending on the social media channel that failed, so you can better understand why the post failed and how you can resolve the error:

GENERAL

Error code HTTP 500 

An error 500 is an exceptional error coming from the social network's API. 

You should be able to try publishing the post again using the "Update Post & Reschedule" feature:

FACEBOOK

Error code: 200 – This endpoint is deprecated  (HTTP 403)

This issue happens when you're trying to publish a post to a Facebook Profile, rather than a Facebook Page or a Facebook Group.

Unfortunately, it is no longer possible to publish posts to Facebook profiles: this change is not specific to Loomly, since no third-party application is legitimately allowed to support publishing to Facebook Profiles anymore. 😔

You can learn more here: https://blog.loomly.com/facebook-profiles-publishing/.

Error code: 200 – Could not share post

This issue arises when your post includes a link to a Facebook Event. This is a bug, not specific to Loomly, which has been reported in this bug report and is pending resolution.

Error code: 1 – Please reduce the amount of data (HTTP 500)

An error 500 is an exceptional error coming from Facebook. This one is often related to a post including multiple @mentions. This bug has been reported here and is pending resolution.

Please remove all @mentions but one and try publishing the post again using the "Update Post & Reschedule" feature:

Error code: 389 – Unable to fetch video file from URL

This issue occurs when your connection between Facebook and Loomly has expired.

You need to reconnect your Facebook account to Loomly to resolve the issue:

Error code: 100 – Failed boosted post (HTTP 400)

The audience selected is too small (less than 20 people would have been targeted) and the ad cannot run. 

Simply remove some targeting parameters to have a slightly wider audience and everything should work perfectly 😊

Error code: HTTP 502 failed with error 

Unfortunately, this is an error coming from Facebook:

You should be able to try publishing the post again using the "Update Post & Reschedule" feature:

Error code: 200 - Requires either publish to groups permission and app being installed in the group, or manage pages and publish pages as an admin with sufficient administrative permission

This issue occurs when you are trying to publish to a Facebook Page or a Facebook Group and:

  • You do not have the admin rights;

  • All the permissions were not accepted;

If you are the Admin of the Facebook Page or Facebook Group, please reconnect your account to Loomly and make sure you accept all the permissions: 

Error code: 190 – Error validating access token HTTP 400

This issue occurs when Loomly no longer has access to your Facebook account.

You need to reconnect your Facebook account to Loomly to resolve the issue:

Error code: 190 – HTTP 408

This issue is generally due to temporary connectivity issues (408 means a timeout occurred).

First, you need to reconnect your account as Loomly may not have access to it anymore.

Then, you should be able to try publishing the post again using the "Update Post & Reschedule" feature:

Error code: 190 – The user must be an administrator, editor, or moderator of the page in order to impersonate it HTTP 400

This issue occurs if the Facebook profile used to connect the Facebook page is no longer an admin or the Facebook page requires Two Factor Authentication.

If your personal profile is listed as an admin for the Facebook page in question, please disconnect then reconnect, then reschedule your post:

INSTAGRAM

Error code: 110, Error subcode: 2207108 – Cannot load user with a private account or invalid username (HTTP 400)

This error occurs when you have tagged an Instagram handle that has a private account or invalid username.

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Please remove any private or invalid user taggings when rescheduling the post using the "Update Post & Reschedule" feature:

Error code: 10 – The user is not an Instagram Business (HTTP 400)

This error occurs when you have connected an Instagram account that is not a Business account.

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Please convert your account to a Business account, then reconnect your Instagram account to Loomly:

Error code: 9, Error subcode: 2207042 – Media Publish Limit Exceeded (HTTP 400)

This error occurs when you have reached the limits of Instagram's Content Publishing API. You will only be able to publish a total of 25 single-image or single-video posts automatically to Instagram business accounts within a 24-hour rolling period.

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Please manually publish the post from the Loomly mobile app, or please reschedule your post for a different day.

Error code: 100, Error subcode 33 – Unsupported post request (HTTP 400)

This error occurs due to permission settings.

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Please revoke Loomly's access to Facebook by following these steps, then reschedule your post.

Error code: 10 – Application does not have permission for this action (HTTP 400)

This error occurs due to permission settings if all permission settings were not accepted.

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Please revoke Loomly's access to Facebook by following these steps, then reschedule your post.

Error code: 100, Error subcode: 2207019 – Cannot process Location ID provided (HTTP 400)

This error occurs due to the location tag.

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We would recommend entering a specific location name or the location's address as the location is listed in the Instagram mobile app.

Error code: 36000, Error subcode: 2207004 – Image size too large (HTTP 400)

The image size is over 8 MB. The size limit is 8MB for single-image posts that are directly published to Instagram.

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Please upload an image that is less than 8 MB and reschedule the post if you would like to have this post published automatically. Otherwise, you can manually publish this post from the Loomly mobile app.

Error code: 25, Error subcode: 2207050 - The Instagram account is either inactive or restricted

This occurs if the Instagram business account is inactive, checkpointed, or restricted.

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Please sign in to the Instagram mobile app and complete any actions the app requires to re-enable your account, then reschedule your post.

Error code: You do not have permission to post to any of the profile_id's provided

This issue occurs when Loomly no longer has access to your Instagram account.

You need to reconnect your Instagram account to Loomly to resolve the issue:

Error code: Media failed to process on Instagram: IN_PROGRESS

The media file could not be published to Instagram due to a temporary error. Please try rescheduling the post for a later time.

Error code: Media failed to process on Instagram: ERROR

The post may have failed to publish due to permissions.

Please try these steps if the post does not publish.

  1. Please check Facebook permissions to confirm that all permissions are allowed.

  2. Revoke Loomly's access from Facebook, then disconnect both Facebook and Instagram and connect again.

  3. Confirm that you have full access to the Instagram account from Facebook Business Settings if there is a Page Owner listed in the Page Roles section of Page Settings of the associated Facebook page.

PINTEREST

Error code: Authorization failed.

The authorization to publish the post failed due to permissions.

Please reconnect your Pinterest account and allow permissions before trying to publish again.

Error code: We could not complete that request.

Shortened URLs are currently not allowed in the Link Metadata of Pinterest posts.

Please Edit Link Metadata and use the original URL rather than a shortened URL.

Error code: Board not found.

The board you were trying to publish to no longer exists.

Please duplicate the post for Pinterest, select a new board, and try to publish the post.

This may be related to the URL included in your post being shortened.

Please unshorten the URL in your post and try publishing it again with the "Update Post & Reschedule" feature:

LINKEDIN

Error code: HTTP 401 – The token used in the request has expired

This issue occurs when your connection between LinkedIn and Loomly has expired.

You need to reconnect your LinkedIn account to Loomly to resolve the issue:

Error code: HTTP 409 - Content is a duplicate

This means that you are trying to publish the same post multiple times and LinkedIn is blocking it.

Please modify your post and try publishing it again using the "Update Post & Reschedule" feature:

Error code: Unable to verify publish status

This means that LinkedIn published the post after our attempts and received a failed post error.

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If you received this error message, we are unable to verify if the post was published. Please check LinkedIn to confirm if the post was published.

If the post was successfully published, please select "Mark as Published".

Otherwise, please try publishing it again using the "Update Post & Reschedule" feature.

Note: It may take a while for LinkedIn to publish the post, so we'd recommend waiting at least one hour to confirm.

GOOGLE BUSINESS PROFILE

Error HTTP 400: Request contains an invalid argument

This error occurs when the title of your post exceeds the character limit enforced by Google Business Profile (the title of your post must be under 58 characters):

Error HTTP 403: Creating/Updating a local post is not authorized for this location

This error occurs if one of the following:

  • Your location is no longer verified and must be reverified

  • You have connected to a location that is considered part of a chain if it has 10 or more listings for the business or brand

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Error: the server responded with status 400

Your image needs to be at least 250px x 250px for the post to publish successfully.

Please update the image included in your post to be larger than 250px x 250px and try publishing it again with the "Update Post & Reschedule" feature:

TWITTER

Error: Over capacity

This error usually occurs due to temporary API downtime.

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Our suggestion would be to manually publish the post and then mark the post as published in Loomly. Otherwise, you can try rescheduling the post later to see if it successfully publishes as this is a temporary error.

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