In the rare event that your materials are delayed, and you don't have enough time to wait to pack before your collection, you can use your own boxes or suitcases to pack your items.
For temporary solutions, consider the following alternatives if your packing materials are delayed:
Hard-Shelled Suitcases: These can serve as appropriate packing options in the meantime.
Purchase Boxes Locally: You can also visit local home improvement or retail stores like B&Q to buy boxes of suitable sizes for your items.
If your delivery of materials is delayed or missing, there are several steps you can take:
Track Your Delivery: Use the tracking link provided by Parcelforce to monitor your delivery's status. If updates are unclear, contact LOVESPACE support for assistance.
Check with Neighbors: Drivers may leave your package with neighbors if you're unavailable. Check with them to confirm.
Prepare for Reattempted Deliveries: Parcelforce typically reattempts delivery on the next working day if the first attempt fails and the address is correct. Ensure you are available to receive your delivery.
Contact LOVESPACE Support: Reach out to their support team with your tracking information for further help.
We will refund you for what you have paid for the materials order. We won't collect unused materials - you can't keep them or dispose of them, even if we have refunded you for them.
Additionally, if your packing materials are significantly delayed or not delivered, you can request a refund for the order. For reimbursement, LOVESPACE offers to refund the cost of locally purchased replacement boxes needed due to delivery issues—just ensure to retain the receipt and submit it to their team.