Love to Ride is absolutely committed to maintaining your privacy. Love to Ride databases are hosted by Amazon Web Service (AWS) Relational Database Service (RDS) in the Ireland region. The database runs within the Love to Ride Virtual Private Cloud (VPC) and is inaccessible outside of the VPC. All data is encrypted in transit and at rest.
The Love to Ride app requires you to share your location in order for the auto bike trip logging to work. The app is optimised to accurately track your biking trips but it's important to note that the app does undertake low-accuracy tracking of other trips (walking, driving etc). These non-bike trips are retained and available for you to review or modify e.g. if we predicted a biking trip as a walking trip and you wish to update it.
You can delete any of your trips at any time (via the app or your web profile); once a trip is deleted it is destroyed and irrecoverable.
The app generates a detailed map view of your trips - only you can see these*. The location of your trips are never shared externally under any circumstance. If you use the app in a logged-in state then the distance, purpose and date of your bike trips will appear on your public Love to Ride profile.
*Note, if you report a trip as incorrect then you grant access for developers and the support team at Love to Ride to look at the trip in order to troubleshoot and understand what happened. This process is how our engineers are able to improve the performance of the app. If this is not acceptable to you, then we recommend you may choose to not report any trips.
Still missing the answer you need?
Contact support@lovetoride.net and we will do our very best to help you with your issue. 😊