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Are your missing rides indoor/stationary bike rides?
At the moment indoor rides can’t be automatically synced via Strava.
However, we do sync rides from ebikes, handcycles, velomobile, gravel bikes, mountain bikes and electric mountain bikes. If your rides aren’t being picked up from these modes, keep reading below to troubleshoot your issue!
Did you log it less than 24 hours ago?
The connection with Strava doesn't always transfer rides instantly - when our site is experiencing high volumes of traffic there can be a delay.
⌛️ Please allow up to 24 hours for your ride to appear. If, after this time, your ride still hasn't synced across, try another solution below.
Just connected and looking for rides from more than 30 days ago?
When you connect your account with Strava, we only get access to the past 30 days of data. If you want to sync your rides from before this, you will need to log them manually on your user profile.
Are your rides private?
Head to www.strava.com and click on 'Privacy Controls' in the left menu bar
Make sure that the privacy settings for your rides are set to either 'Everyone' or 'Followers' in the Activities section, as shown below 👇 If not, they will not sync across to Love to Ride.
Privacy note
When you connect your Strava account with Love to Ride, a link to your Strava profile will be publicly visible next to your rides on Love to Ride. Anyone can click on this and will be taken to your Strava profile on the Strava website. The privacy settings on your Strava account will determine what information is accessible via this link. If you would like to maintain your privacy, we suggest you familiarise yourself with Strava's privacy settings.
Do you have multiple accounts?
If none of the above points fix the problem, another option is that you might have more than one Strava account.
Have a look and try to find out if you have multiple Strava profiles with different email addresses. If you do, follow the steps below. 👇
1. Visit your Profile settings on Love to Ride and disconnect from Strava
2. Go towww.strava.com and log out of your old account (the one you aren't using)
3. Go back to your Love to Ride Profile settings and reconnect with Strava using the correct Strava account
You should now be connected with the correct Strava account and your rides should come across in the next 24 hours. 🙌