Introduction
Harness the power of Splio to showcase your loyalty program, drive repeat purchases through reminder emails, boost customer acquisition via referral emails, and refine audience segmentation using insights from your loyalty program. 🚀
💡 If you have already integrated this system, skip directly to the email setup guide for Splio. There, you’ll find a list of recommended flows to configure, along with sample email bodies for each.
How to connect Splio to Loyoly
Connecting Splio is a two-step.
1. Log in to Splio
Then navigate to Users→ API Users
Splio API Key
Click New User
Rename your API key
Copy your API key
2. Log in to your Loyoly back office
Then go to:
Settings → Integrations → Splio
Paste your API key
Click Connect
Well done! Splio is now connected to Loyoly 🌟
Once the setup is complete, a data synchronization process will begin, transferring your customers’ loyalty information. We synchronize all users present in the CRM.
💡 Please note that depending on the number of customers, the data sync may take several hours.
Find out which properties are synchronized with Splio
To configure your emails using Splio, Loyoly needs to share certain customer-related information. Here are the details
Customer point balance : The customer's point balance that they can use right now.
Customer missions count : The number of missions they have completed.
Customer rewards count : Represents the total number of rewards the customer has claimed.
Customer referrals count : Indicates the number of referrals made by the customer.
Customer VIP tier name : The tier the customer is currently in. It only appears if the customer belongs to a tier. This variable is updated as soon as the customer changes tiers, whether according to the access method or if you modify the tier settings.
Phone number : Indicates the phone number provided by the customer on their account.
Customer birthdate : The customer's date of birth, typically used for awarding birthday rewards.
Date of last activity : Corresponds to the date the customer last interacted with the loyalty program or the store.
Wallet installed : Indicates whether the customer has downloaded and installed the loyalty card in their smartphone's digital wallet (true or false).
Loyalty opt-in date : The exact date the customer gave their consent (opt-in) to join the loyalty program.
Here’s what you can find on user profiles in Splio (Custom Fields):
And you’re almost done! ✅
After setting up your integration, you need to configure your email flows.