Introduction
Gorgias helps businesses communicate with customers easily. It streamlines conversations across channels into one place and, with the Loyoly integration, you can make the most out of the Loyalty program by adding the app to your helpdesk.
Benefits
View Loyalty data in your customized sidebar to get context on your tickets and deliver an exceptional customer experience:
Customer Point balances : Loyoly_Point_Balance
Customer Missions count : Loyoly_Missions_Count
Customer Rewards count : Loyoly_Rewards_Count
Customer Referrals count : Loyoly_Referrals_Count
Customer VIP Tier Name : Loyoly_Tiers_name
Phone number : Loyoly_Phonenumber
Customer Birthdate : Loyoly_Birthdate
Use the Loyoly properties as variables, which can be inserted into pre-made responses to populate them with Loyalty data.
Connecting Loyoly with Gorgias
From the Loyoly dasboard, go to Integrations.
Find Gorgias and click Configure.
Enter your Gorgias domain name account and click Connect.
Your domain name is the name before the .gorgias.
For example, for a page https://exemple-loyoly.gorgias.com/, the domain name is example-loyoly.
A new page will be open. Review the permissions required by Loyoly to access your Gorgias helpdesk and click Authorize
You will be taken back to your Loyoly account and see both apps connected. The Loyoly app will be also added to 'My Apps' in your Gorgias helpdesk.
Displaying the Loyalty data in Gorgias
The widget will dynamically load per ticket providing the Loyalty data of the customer if they are enrolled in your Loyalty program.
Disconnecting Loyoly from Gorgias
Step 1: Disconnect in Loyoly
Go to Integrations > Gorgias
Click Disconnect.
Step 2: Disconnect in Gorgias
Go to Settings > App Store
Click My Apps and click on Loyoly
Click Disconnect App.