Introduction
In this article, we'll show you how to create and set up a "a single-choice survey" mission.
This classic mission allows users to quickly earn points which they can then exchange for rewards.
Why activate this mission?
A one-off survey is a powerful tool in a loyalty programme.
It allows you to gather valuable information, improve customer engagement and satisfaction, and optimise your products, services and marketing strategies.
Ultimately, it will help you to better understand your customers, while strengthening their loyalty.
What are the benefits?
The unique survey encourages your customers to take an active part in your development, increasing their commitment and sense of attachment to your brand.
The insights gained can guide your marketing strategies to align more closely with your customers' preferences.
Create a mission
Go to the Missions area, where you can create and modify your missions. By clicking on "Create a mission", you will have access to the library of missions and to the one dedicated to "Carry out a single-choice survey".
Here is an overview of the task to be carried out for users
Setting up the mission
Once you've clicked Create, you can set up the mission
Name the assignment
Tell your customer to carry out a single-choice survey, as in the example above.
The points
We have established a default standard based on the level of commitment the assignment requires from your customers. The aim here is to make the assignment attractive to your customers. Attractiveness lies in the right adjustment of the points you decide to award.
Ask a question
Start by formulating your question. It should be understandable and unambiguous. Your question could be about a product, your loyalty programme... .
Propose answer options
Offer three choices of response options in line with the main objective of the survey.
Configure the single choice
Ensure that the survey allows participants to select just one option from those on offer.
Icon
We suggest you import an image or logo representative of your brand.
Apply to a list of users
You can link your mission to lists or VIP levels.
You can then Save and Exit to leave your mission as a draft or Activate to publish your mission, which will then be available in your programme.
To find out more about missions, see our general guide
Checking the mission
Once an assignment has been completed, it is automatically checked by our algorithms. It is validated if the answer provided by your customers corresponds to the one you defined beforehand.
Frequently asked question
Can I add the same mission several times?
Yes you can. Once the mission has been completed by your users, you can deactivate it to recreate another one.