Lugg in Progress
Tracking your Lugg, communicating with your Luggers
6 articles
What if I book a store delivery and I am not home when the Lugger arrives?
What if my item is too heavy to move or cannot be moved in or out?
How do I contact my Luggers?Once your Luggers are dispatched, you can call or text them directly through the Lugg app, the live tracking link, or your account on lugg.com. Here's how to reach your…
How do I know my scheduled Lugg is on the way?Lugg keeps you updated at every step — from your booking confirmation to a day-of reminder to live tracking once your Luggers are dispatched.
How soon can my Lugg arrive?Lugg can arrive in as little as 30 minutes for on-demand bookings, or you can schedule up to 30 days in advance. Available times vary by area and vehicle/crew availability.
What happens if the drop-off location is closed?If your drop-off location is closed or not accepting items, your Luggers will reach out to coordinate an alternate plan. Confirm hours ahead of time to keep your Lugg running…