Lugg keeps you updated at every step:
Booking confirmation
As soon as you book, you'll receive a confirmation text with the details of your Lugg — including your vehicle type, crew size, scheduled arrival window, and your booking ID (a six-character code). If you have an email on file, you'll also get a confirmation email.
Changes and updates
If you reschedule or make any changes to your Lugg, you'll get an updated text (and email, if on file) with the new details.
Day-of reminder
On the day of your move, you'll get a reminder text with your scheduled arrival window so you're ready for your crew.
When your Luggers are dispatched
Once your Luggers are on the way, you'll get a notification with their ETA and can start tracking their location in real time. If you booked on the app, this comes as a push notification with live tracking. If you booked on the website, you'll get a text with a live tracking link. Either way, you can call or text your Luggers directly to coordinate.