When a service approaches its renewal date the billing system creates the next invoice ahead of time. This is why you may see an invoice marked as unpaid even though you expect your card to be charged automatically. The early invoice is intentional and gives you time to plan your costs.
Why you see an unpaid invoice before renewal
Your renewal invoice is generated 14 days before the due date. Until the renewal date is reached nothing is charged and the invoice remains unpaid. This early creation period exists so you can review the renewal amount update your payment method or decide if you still need the service.
Step 1 – Invoice is created early
The system generates the invoice 14 days before the service renews. You will see it as Unpaid until the actual due date.
Step 2 – Your card is charged on the due date
If you have a valid saved card and automatic payments enabled the system attempts the charge on the renewal date. If successful the invoice becomes Paid instantly.
When your card is charged
The timing works like this:
The invoice is created 14 days before renewal.
Your card is charged on the invoice due date not on the day the invoice appears.
If the automatic payment succeeds the invoice switches to Paid.
If the charge fails the invoice stays unpaid until you retry or update your card.
This flow prevents unexpected charges and gives you clear visibility before any money leaves your account.
Why invoices are created early
The early invoice generations helps you:
See upcoming billing amounts ahead of time.
Budget or adjust services before renewal.
Pay manually if you want the charge to occur earlier.
Update your card before the system attempts the renewal payment.
It is a user-friendly design that avoids silent or surprise charges.
What to do when you see an unpaid invoice
Most of the time nothing is wrong:
If the due date has not arrived yet simply wait. The system will try to charge your card automatically.
If you prefer you can open the invoice and pay manually.
If a payment failed you can update your card and retry from the invoice page.
If something looks unusual contact LumaDock support and include the invoice number.
You stay in full control of your renewals while still benefiting from automated payments on the correct date.