Billing
Invoices, payments, and renewals.
Why do I see an unpaid invoice before renewal?Why you see an unpaid invoice before renewal and how automatic card charges work at LumaDock.
How to request a refundUnderstand when refunds apply, what is excluded and how to request a refund for your first VPS.
How billing works at LumaDockUnderstand prepaid billing cycles, renewals, refunds and how payments work for LumaDock VPS plans.
What happens if a payment failsUnderstand payment retries, VPS suspension timing, grace periods, and how long your data is kept after non-payment.
Deductions for bundled or discounted servicesUnderstand how bundled or discounted third-party services affect your refund amount.
Refund process and eligibility at LumaDockLearn how to request a refund, what is eligible, and how long the process takes at LumaDock.
Why refunds are not always instantExplains refund timing, Stripe processing, and why funds may take time to appear.
Refund abuse prevention policyExplains how refund abuse is handled and what actions apply to repeated misuse.
Refund confirmation and documentationUnderstand how refund confirmations work and which documents you receive after a refund is processed.
Getting help with billing issuesHow to contact the LumaDock Billing Department for payments, suspensions, or refunds.
How to change your billing cycleChange the billing cycle of an active LumaDock service directly from the client area in a few clicks.