Billing
Invoices, payments, and renewals.
By Andy Wallace and 1 other2 authors14 articles
- Why do I see an unpaid invoice before renewal?Why you see an unpaid invoice before renewal and how automatic card charges work at LumaDock.
- How to request a refundUnderstand when refunds apply, what is excluded and how to request a refund for your first VPS.
- How billing works at LumaDockUnderstand prepaid billing cycles, renewals, refunds and how payments work for LumaDock VPS plans.
- What happens if a payment failsUnderstand payment retries, VPS suspension timing, grace periods, and how long your data is kept after non-payment.
- Deductions for bundled or discounted servicesUnderstand how bundled or discounted third-party services affect your refund amount.
- Why refunds are not always instantExplains refund timing, Stripe processing, and why funds may take time to appear.
- Refund abuse prevention policyExplains how refund abuse is handled and what actions apply to repeated misuse.
- Refund confirmation and documentationUnderstand how refund confirmations work and which documents you receive after a refund is processed.
- Getting help with billing issuesHow to contact the LumaDock Billing Department for payments, suspensions, or refunds.
- How to change your billing cycleChange the billing cycle of an active LumaDock service directly from the client area in a few clicks.
- Canceling your VPS serviceCancel your VPS instantly or at the end of the billing period.
- How to pay an invoice in the client areaWhere to find your unpaid invoices in the LumaDock client area and how to pay them.
- How to manage your payment methodsAdd a card or manage saved payment methods for future LumaDock invoices.
- How to download invoices and payment receiptsDownload invoice PDFs and paid payment records from the LumaDock client area.