Billing
Invoices, payments, and renewals.
By Andy Wallace and 1 other2 authors15 articles
- VAT on invoicesWhere VAT applies to LumaDock invoices, how the rate is set and how businesses add a VAT number to their account.
- Why do I see an unpaid invoice before renewal?Renewal invoices appear 14 days early. A saved payment method is charged on the due date.
- How to request a refundCheck if your server qualifies for the money-back guarantee and ask for a refund in the client area.
- How billing works at LumaDockSee when invoices arrive, how to pay them and what the money-back guarantee covers.
- What happens if a payment failsHow to pay an unpaid renewal invoice, and how long your server stays online if it isn't paid.
- Deductions for bundled or discounted servicesFree or discounted third-party items in your order are deducted from a refund at their full price.
- Why refunds are not always instantWhy a completed refund can take several business days to reach your bank or card account, and when to contact your bank.
- Refund abuse prevention policyThe money-back guarantee is for a first, honest trial. Repeated refunds lose eligibility.
- Refund confirmation and documentationWhen a refund is complete, you get a billing document for it in the client area and by email.
- Getting help with billing issuesOpen a Billing ticket about failed payments, invoices, charges or a suspended server.
- How to change your billing cycleSwitch a server between monthly, semi-annual and annual billing from its Manage page.
- Canceling your VPS serviceChoose Immediate or End of Billing Period, and copy your data first: canceling deletes the server.
- How to pay an invoice in the client areaWhere to find your unpaid invoices in the LumaDock client area and how to pay them.
- How to manage your payment methodsAdd a card or manage saved payment methods for future LumaDock invoices.
- How to download invoices and payment receiptsDownload invoice PDFs and paid payment records from the LumaDock client area.