You can review a student's pending and incomplete payment applications from their contact record.
Who: School Admins · Where: Contacts › (open the contact) › Payment Apps and Contracts
Open Contacts, open the student's record, and go to the Payment Apps and Contracts tab to see the status of each application.
Incomplete applications are automatically canceled after 30 days of inactivity. If you need an application canceled sooner, contact your Lumion account manager.