Audience: School admins who handle payment plan contracts.

Once a payment plan contract has been generated, everything you need to do with it — resend the signing invitation, void it, regenerate it, or countersign — lives in one place inside Lumion. This article shows you exactly where, what you'll see, and what to do at each stage.

Where to find a payment plan contract's signing status

In the left sidebar, open Payments > Applications (the page is titled Student List).
Click the student's name in the list to open their application.
Open the Application & Underwriting tab.
Scroll to the Contract panel (the contract documents) and the Signing Status panel.

That's the single home for everything that follows.

Note: Lumion is rolling out a redesigned Payment Application page. If you see a banner offering to open the new page, the same Contract and Signing Status information lives there too — some panel labels may differ slightly in the new layout.

What you'll see

Contract (the contract documents)

The Contract panel shows three links that populate as the contract moves through signing:

Unexecuted Contract — the original generated document. Click View unexecuted contract to open it. Available as soon as the contract exists.
Partially Executed Contract — populated after the first signature (the student's). Shows Not Found until then.
Fully Executed Contract — populated after the school countersigns and the contract is sealed. Shows Not Found until then.

Signing Status

A numbered list of signers and their current state:

#	Signer	Role	Status while waiting	Status after they sign
1	The student	Student	Invitation Sent	Signed
2	The school admin	Institution	Not Started	Signed

At the top of the panel you'll also see a Regenerate button (to start the contract over from the application data) and a status badge — Active while the envelope is live (it reads Voided if the invitation has been voided).

What you can do at each stage

While the student hasn't signed yet (status: Invitation Sent)

Under the row of whoever needs to sign next — the student, at this stage — you'll see two buttons:

Resend — sends the student a fresh email and SMS with the signing link. Useful when they didn't get it, or the link expired. Every resend is logged.
Void — cancels the current invitation. Use this when something on the contract is wrong, the student needs to redo the application, or it was sent in error. Once you void, you'll need to Regenerate to send a new one.

Tip: Try Resend before Void. Most "didn't get the email" cases are solved with a resend, and voiding forces the student to start over.

After the student signs

Two things happen the moment the student finishes signing:

The Institution row in the Signing Status panel becomes actionable — your school is now the one holding things up, and the Resend / Void buttons move to that row.
The school admin listed as the institution signer also receives a countersign email with a direct link.

To countersign, use either path: open the application again at Payments > Applications > (student) > Application & Underwriting and click your row in the Signing Status panel, or click the link in the countersign email in your inbox. Both paths take you through the same short flow: identity check (a one-time code by email or SMS), the electronic-consent step the first time, a review of the contract, your typed legal name, and Sign.

Once you countersign, the contract is sealed and the Fully Executed Contract link in the Contract panel becomes available. The student and the school each get a copy by email.

Auto-sign: If your institution has auto-sign turned on, you don't need to do anything in step 2 — the school signature is applied automatically as soon as the student signs.

If you need to start over

Click Regenerate at the top of the Signing Status panel. This pulls the current values from the payment plan application into a fresh contract and re-sends the invitation. Use it after fixing anything that changes the contract terms — tuition amount, schedule, signer info.

Troubleshooting

Issue	Likely cause	Fix
Student says they didn't get the signing email or SMS	Bounced, went to spam, or wrong contact info on file	Click Resend under the student's row. Have them check spam. Verify the email and phone on the contact, then resend.
Numbers or schedule on the contract are wrong	The application values changed after the contract was generated	Void, fix the values on the application, then Regenerate.
Student already signed but you don't see the countersign email	Email filter, wrong admin on the institution row, or email is on its way	Go to Applications > (student) > Application & Underwriting and countersign directly in the Signing Status panel. Check spam in the meantime.
Fully Executed Contract still shows Not Found after both signed	Sealing and PDF generation run in the background	Wait about a minute and refresh. If still missing after five minutes, escalate with the application and contract IDs.
Resend doesn't appear to do anything	Rate-limited, or the invitation was voided	Wait a minute and try again. If the invitation was voided, Regenerate first.

Signing a Payment Plan Contract: End-to-End
Digital Signatures: Getting Started + Migration
Lumion Payments: Payment Applications V2

Managing a Payment Plan Contract Signing (Find, Resend, Void, Countersign)