What is an External Student ID?
An External Student ID is your institution's internal ID number for a student. This might be:
Your student information system (SIS) ID number
Your internal student database number
Your school's unique identifier for each student
Any ID number your institution uses to track students
Example: If your school uses IDs like "STU-2024-001234" or "FALCON-12345", that's what goes in this field.
Why Does This Matter?
Having the External Student ID in Lumion helps:
✅ Keep records in sync between your school's system and Lumion
✅ Make reporting easier when you need to cross-reference students
✅ Avoid confusion when two students have similar names
✅ Speed up support when troubleshooting student accounts
Is This Required?
It depends on your institution.
Some schools require this field, others don't. Here's how to tell:
If Your School REQUIRES It:
The field will show with a red asterisk (*) next to it
The label will say "External Student ID" (without "Optional")
The helper text will say "Required: Your Institution's internal ID for this student"
You cannot submit the form without filling it in
If Your School DOESN'T Require It:
The field will say "External Student ID (Optional)"
The helper text will say "Optional: Your Institution's internal ID for this student"
You can leave it blank if you don't have it
Note: If it is not set to required and you need it to be required, please reach out to your dedicated Lumion School Success Manager to get it configured for your school.
How to Use This Field
When Creating a Payment Option:
Open the Send Payment Option page
Navigate to: Payment Option Hub → Send Payment Option
Fill in the Student Details section
Enter first name, last name, email, phone
Look for the "External Student ID" field
Enter the student's ID (if you have it or if it's required)
Type the exact ID from your school's system
Examples:
STU-123452024001234FALCON-789
Important: Copy it exactly - don't add extra spaces or characters
Complete the rest of the form and submit
Where to Find the Student's ID:
Depending on your institution's setup:
📊 Your SIS (Student Information System) - Usually on the student's profile page
📋 Student enrollment spreadsheet - Check the ID column
🎓 Student records database - Look for the student ID field
👤 Ask the student - They might have their ID on their student card
🙋 Ask your admissions team - They should have the ID on file
Tip: Keep a spreadsheet handy with student names and their IDs for quick reference!
Q&A
What if I don't know the student's ID?
If it's optional (no asterisk):
Leave it blank for now
You can add it later if needed
If it's required (red asterisk):
Look up the ID in your school's system (see "Where to Find the Student's ID" above)
If the student is brand new and doesn't have an ID yet, contact your supervisor
Your supervisor may need to assign an ID first before you can create the payment option
What format should the ID be in?
Use whatever format your school uses
Copy it exactly as it appears in your system
It can include letters, numbers, and dashes (like
STU-2024-12345)Avoid adding extra spaces before or after
Can I change the ID later if I made a mistake?
Yes! Contact the Lumion support team or your School Success Manager. They can update the External Student ID on the student's record
It's better to get it right the first time, but mistakes can be fixed
What happens if I enter the wrong ID?
The payment option will still be created
But reports and cross-references might not match up correctly
If you realize you made a mistake, get it corrected as soon as possible
Contact support with the correct ID and they'll update it
Do I need this for every student?
Only if your institution requires it (look for the red asterisk)
If it's optional at your school, use your best judgment
When in doubt, include it - it helps keep records organized
Getting Help
Who to Contact:
For questions about:
What ID to use → Your admissions or registrar's office
Where to find IDs → Your IT or SIS administrator
How the field works → The Lumion Support team
Technical errors → The Lumion Support team
Making the field required → Your Lumion School Success Manager
When You Need Support:
When contacting support about External Student ID issues, have this information ready:
Student's full name
The External Student ID you tried to use
Any error message you received (take a screenshot!)
Your institution's name
These steps can help the Support team resolve your issue faster.
Summary
The Bottom Line:
Check if your institution requires External Student ID (look for the asterisk)
Find the student's ID in your school's system
Enter it exactly as it appears (copy and paste to avoid errors)
Submit the payment option form
Ask for help if you're stuck - that's what support is for!
Need More Help? Contact your Lumion School Success Manager or Support team. They're here to help you succeed!