If a student paid your institution directly, mark that payment period as Paid to School so they stop receiving past-due notices for that cycle.

Who: School Admins / Servicers · Where: Contacts › (student) › Payments

1. Open the student's record. Go to Contacts, search for the student, and click their name.

2. Open the Payments tab. Select the Payments tab and scroll to the payment table for the contract.

3. Mark the period. Find the payment period, click Paid to School, enter the date the student paid your school, and click Submit.

Once submitted, the payment updates in the system and the student no longer receives past-due notices for that period.