Use an Extension to move selected unpaid payments to the end of the schedule — giving the student more time without deleting any payments.
Who: School admins with Payments access · Where: Payments › Contracts › Create Schedule Change
What an Extension does
It takes the payment period(s) you select and appends them to the end of the plan. The total amount owed doesn't change — the schedule just runs longer. This is the closest self-serve option to a "skip this payment" or short hold request.
Before you start
Only unpaid periods can be moved. Any period with a payment applied (Partially Paid or paid) is locked. Past Due periods with no payment can still be extended.
Steps
1. Open the contract and start a schedule change. Go to Payments › Contracts, open the student's contract, then in Quick Actions click Create Schedule Change.
2. Choose "Extension." On Step 01 · Choose change type, select Extension.
3. Select the unpaid periods to move. Tick the periods you want to push to the end of the schedule. Locked (paid) periods have no checkbox.
4. Review & confirm, then submit. Click Next, review the summary, tick the confirmation box, then click Submit request.
5. Done. The selected payments now sit at the end of the schedule, extending the plan. The change is logged in the contract's audit trail and the student is notified after it takes effect.
Choosing the right tool
Date Change — move a payment to a specific new date. Extension — push payments to the end (more time, same total). Bulk Schedule Shift — re-anchor the
entire remaining schedule to a new cadence.
Need a printable version with screenshots? Download the PDF Guide