Adding a recovery email ensures you’ll always have access to your LumiQ account—even if you lose access to your work email. This is especially important if you change firms or leave your current organization.
With a recovery email, you can still access your listening history, certificates, and CPD/CPE records.
Steps to Add a Recovery Email
Go to your Profile Page (top right corner of the app).
Scroll to the Recovery Email section under Account Details.
Click “Add”.
Enter the recovery email you’d like to use.
Note: If the email is already associated with a LumiQ user, you cannot use it again.
💡 Tip: When choosing your recovery email, we strongly recommend using a personal email that you will always have access to.
Check your recovery email's inbox for a verification email from LumiQ.
Open the email and click "Verify Recovery Email".
You will be redirected back to LumiQ's landing page once you click the verification link.
Once verified, your recovery email will now appear in your Profile Settings.
Why Add a Recovery Email?
Keep access to your account in case you lose access to your work email.
Maintain your CPD/CPE history and certificates across job changes.
Make rejoining LumiQ seamless—no starting from scratch!
If you have any questions, feel free to reach out to our support team—we’re here to help.