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Account Recovery with a Recovery Email

Using the recovery email to regain access to LumiQ and your CPD/CPE history if you lose your work email.

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Written by Edward Chow
Updated over 2 months ago

With a verified recovery email, follow these steps to access your certificates, and continue tracking your CPD/CPE progress.

How to Use Your Recovery Email to Regain Access

If you lose access to your work email, you can log in using your recovery email by following these steps:

  1. Go to the LumiQ Login page.

  2. Click on “Forgot Password or Trouble Logging In?”

  3. Enter your recovery email address.

  4. You’ll receive an email with a link to recover your account.

  5. Click “Recover Account” in that email to begin.

  6. Follow the steps to set a new password.

  7. Make sure to use the same recovery email—you can’t complete this process with a different one.

  8. Once complete, you can log into LumiQ using your recovery email and new password.

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