When reward features such as the sign up reward and the marketing opt-in reward are active, new users acquiring points are considered active users.
If bots or spam accounts are rapidly created, the number of active customers increases, which leads to additional fees.
To address this issue, Shopify offers a solution by integrating Google hCaptcha, to stop spam account creation and we highly recommend activating this feature.
Understanding Google hCaptcha?
Google hCaptcha is a system that assesses whether actions like account creation, login, or password resets are performed by an actual user.
While it generally operates seamlessly for customers, it effectively identifies and filters out spam accounts.
In cases for consecutive incorrect passwords or suspicious behavior, users may encounter a checkbox confirming that "You are not a bot" and maybe even a test involving clicking images.
Configuration
To configure Google hCaptcha, follow these steps:
Navigate to your sales channels in the Shopify management page.
Go to the online stores page and access the preferences section.
Scroll down to locate the Google hCaptcha settings.
For further details, please access the article below.