Skip to main content

I am not seeing the expected fees when I add a product to the cart with Magical Fees

Magical Fees

Kyle Godon avatar
Written by Kyle Godon
Updated over a week ago

If fees are not showing up when you add a product to the cart, try these steps:

  1. Make sure you have fees listed on the Fees page in the app.

  2. Check that the app embed block is enabled in your theme settings.

  3. If you use custom conditions for the fee:

    • Check that the "Products must match" setting is correct (choose “any condition” if needed).

    • Make sure the product matches all custom conditions. Values are case sensitive.

    • Confirm the Product Type matches, the Option Name exists, and the Option Value is correct for the product.

  4. Try uninstalling any extra apps you don’t need. Magical Product Fees may not work with other apps that interact with the cart or checkout, such as bundle apps, other fee apps, or upsell apps.

If you still have issues, please reach out to our support team for help.

Did this answer your question?