You can update the emails your customers receive after they make an offer, depending on which version of Make an Offer you use.
Latest Version (V2+):
Click the Notifications link in the app navigation menu to go to the Notifications page.
There are four templates that can be edited Accepted, Declined, Countered or Countered (open).
Update the email subject and email body as needed. Dynamic content like REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the correct information when the email is sent.
Make sure the Email body for both the Accepted and Countered templates includes the CHECKOUT URL variable. This lets customers complete their order easily.
Click Save.
Legacy Version (V1):
In the Make an Offer admin section, click Setup.
Select the Email Copies tab.
Here you can customize all of the email templates. If you have the resources, you can also use the advanced CSS option to further style your emails.
Scroll to the bottom of the page and click Save.