The steps to counter an offer depend on which version of Make an Offer you are using. Follow the instructions below for your version.
Latest Version (V2+):
Click the Offers link in the app navigation menu to go to the Offers page.
Click the Review filter at the top to see all requests that need your attention.
Click an offer request in the list to open it.
Click the Counter button.
Enter your counter offer price.
Choose Mark as final offer if you don’t want further negotiation, or Keep offer open if you’re open to more offers.
Edit the email subject or message if you’d like to personalize your response.
Click Send to send your counter offer to the customer.
For a more detailed walkthrough on how to manage your offer requests, including countering offers, you can watch the quick video below:
Legacy Version (V1):
In the Make an Offer admin section, click Offers.
Find the offer you want to counter.
Click the Counter button to counter the offer. This will open the counter offer form where you can set the counter, and edit the email subject or message if you’d like to personalize your response. Click counter to initiate an email notification for the customer, informing them that their offer has been countered. The email will also include a checkout link they can use to complete their order.