You can personalize the emails your customers receive when you accept, decline, or counter an offer. The steps are a little different depending on your app version.
Latest Version (V2+):
Open Email Notifications in the app navigation menu.
There are four templates that can be edited Accepted, Declined, Countered or Countered (open).
Update the email subject and email body as needed. Dynamic content like REQUEST ID, SHOP NAME, and CHECKOUT URL will be replaced with the correct information when the email is sent.
Make sure the email body includes the CHECKOUT URL variable so the customer can complete their order.
Click Save.
Legacy Version (V1):
In the Make an Offer admin section, click Setup.
Select the Email Copies tab.
Here you can customize all of the email templates. If you have the resources, you can also use the advanced CSS option to further style your emails.
Scroll to the bottom of the page and click Save.
When reviewing one offer request, you can customize its message before sending it.
Bulk review and decline emails in V2
Bulk accept and decline use your saved templates from Email Notifications. To personalize a message for one customer, open that offer request individually. Decline emails are optional: set the default on Settings > Email, or change the email checkbox when you confirm a decline.