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Why do I get a message saying fees are missing at the checkout?

Magical Fees

Jeff Chew avatar
Written by Jeff Chew
Updated over a week ago

Magical Product Fees uses Cart and Checkout Validation to ensure every order includes the required fees.

If an order reaches checkout without the correct fees, the customer will see this error message:

"Required fee '{fee name}' is missing. Please try again later or contact the store for assistance".

How to disable Cart and Checkout Validation

  1. Go to your Shopify Admin > Apps > Magical Fees.

  2. Click Settings in the left sidebar.

  3. Scroll to the Checkout section.

  4. Uncheck the box for Validate fees at checkout.

  5. Save your changes.

If you believe the validation is not working correctly, please contact our support team and we’ll help investigate.

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