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Something Not Working? Let’s Troubleshoot!

If you’re having trouble loading Magma Math or something isn’t working quite right, here's a guide to help you figure out what’s going on.

Stephanie avatar
Written by Stephanie
Updated this week

Clear Cache and Cookies (Hard Refresh)

Google Chrome

  1. Open Chrome.

  2. Click the three dots (⋮) in the top-right corner.

  3. Go to Settings.

  4. Scroll to Privacy and security and click Clear browsing data.

  5. Set the Time range

  6. Switch to the Advanced tab.

  7. Check Cookies and other site data and Cached images and files.

  8. Click Clear data.


Microsoft Edge

  1. Open Edge.

  2. Click the three dots (⋮) in the top-right corner.

  3. Go to Settings > Privacy, search, and services.

  4. Under Clear browsing data, click Choose what to clear.

  5. Check Cookies and other site data and Cached images and files.

  6. Click Clear now.


For the smoothest Magma experience, we recommend using Google Chrome or Microsoft Edge on the latest operating system available for laptops or computers, and the Magma Math app for iPads.

What If Something Breaks During Class?

Don't worry, all student solutions and Heatmap updates are safe! Still, if something seems off, let us know right away.

Still stuck?

Click the orange chat bubble to message our support team, we’re happy to help!

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