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Something Not Working? Let’s Troubleshoot!

If you’re having trouble loading Magma Math or something isn’t working quite right, here's a guide to help you figure out what’s going on.

Stephanie avatar
Written by Stephanie
Updated over a week ago

Clear Cache and Cookies (Hard Refresh)

For the best Magma experience, we recommend using the latest versions of Google Chrome or Microsoft Edge on your laptop or desktop, or the Magma Math app on iPads.

Google Chrome

  1. Open Chrome.

  2. Click the three dots (⋮) in the top-right corner.

  3. Go to Settings.

  4. Scroll to Privacy and security and click Clear browsing data.

  5. Set the Time range

  6. Switch to the Advanced tab.

  7. Check Cookies and other site data and Cached images and files.

  8. Click Clear data.


Microsoft Edge

  1. Open Edge.

  2. Click the three dots (⋮) in the top-right corner.

  3. Go to Settings > Privacy, search, and services.

  4. Under Clear browsing data, click Choose what to clear.

  5. Check Cookies and other site data and Cached images and files.

  6. Click Clear now.


What If Something Breaks During Class?

No worries—your students’ work and Heatmap updates are safe! If anything seems off, just reach out to us right away.

Still stuck?

Click the orange chat bubble anytime to message our support team. We’re here to help!

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