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Real-Time Support

Need help during the school day? We’ve got your back!

Stephanie avatar
Written by Stephanie
Updated over a week ago

For Teachers:

Need a hand during the school day? Our support team is ready to help—live!


Available: Monday–Friday, 8 AM–7 PM ET
How to reach us:

  • Click the orange chat bubble in the bottom-right corner of your Magma account

  • Or email us anytime at support@magma.com


For Students:

At this time, we don’t offer direct support to students. If a student runs into an issue, please have a teacher or admin reach out to us—we’ll jump in to assist right away.


For Admin:

Every school and district partnered with Magma Math is paired with a dedicated Customer Success Manager (CSM).

Your CSM can:

  • Guide your team through onboarding

  • Offer ongoing support throughout the year (sync or async!)

  • Be your go-to advisor for all things Magma

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