For Teachers:
Our team offers live chat support for teachers from 8 AM to 7 PM ET, Monday through Friday. You can reach us by clicking the orange chat bubble in the bottom-right corner of your Magma account, or by emailing us at support@magma.com
For Students:
At this time, we don’t offer live support directly to students. If a student runs into any issues, we ask that a teacher or administrator contact our support team on their behalf so we can help right away.
For Admin:
Every school or district that partners with us is paired with a dedicated Customer Success Manager (CSM). Your CSM is here to make sure everything, from onboarding to everyday use, runs smoothly.
Your CSM can:
Guide your team through onboarding
Offer ongoing support throughout the year (sync or async!)
Be your go-to advisor for all things Magma