📍 Where to Find It
Go to the Back Office
Navigate to Reports > POS Reports
Click End of Shift (User Reports)
📊 What This Report Shows
This report lists all end-of-shift summaries submitted through the POS. Each report captures sales activity, tips, payments, voids, and other metrics for a specific employee.
Even if an employee worked on more than one workstation during their shift, all their data is combined into a single end-of-shift report.
You can review:
Individual performance per shift
Voided or discounted items
Tips and reconciliation amounts
📘 Report Fields
Field | Description |
Report No. | Unique identifier for the submitted shift report |
Employee | Staff member whose shift data is being reported |
Reported by | User who submitted the report. May differ from employee:
|
Restaurant | Restaurant name or brand location |
Location | The workplace address or specific business site linked to the shift |
Date | Date and time of report submission |
🔍 Inside the Report
Each report includes the following sections:
Sales per Category Group
Revenue breakdown by main product groups (e.g., Food, Alcohol).
Sales per Category
Detailed sales by category (e.g., Burgers, Starters, Cocktails).
Sales per Revenue Center
Revenue split by dining area, bar, takeout, etc. (if enabled).
Tips
Tip totals by type:
Credit tips
Other tips (cash, debit, etc.)
Discounts
Number and total value of discounts applied.
Payment Types
Payments received by method, including associated tips.
Taxes
Breakdown of taxable and non-taxable amounts, with totals per tax type (TPS, TVQ, etc.).
Cancelled Sales
Total voided items and the dollar amount they represent.
Statistics
Key shift metrics:
Total sales
Checks (receipts)
Customers served
Tables handled
Average per check
Reconciliation
Final cash and tip balance summary:
Cash payments
Declared tips (non cash tip)
Total to reconcile (amount due)
✅ Best Practices
Require each employee to submit their End of Shift before leaving.
Use this report to monitor tips, discounts, and voids by individual.
Compare Reconciliation totals with actual drawer cash during closing.
❓FAQ
Q: What’s the difference between “Employee” and “Reported by”?
A: Employee is the one whose shift is being reviewed. Reported by shows who actually submitted the report—it may be the same person or a manager. If a manager closes a global reading, it will also close any open end of shifts and the manager name will appear in the Reported by field.
Q: What if a report is missing?
A: If no end-of-shift was submitted in the POS, the report won’t appear.
Q: Are refunds included in this report?
A: No. Refunds are tracked in the Voids, Refunds & Corrections report.