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🖨️ Printer Setup – POS Workstation

Set up receipt and kitchen printing per POS workstation by selecting available printers and configuring print formats.

🔍 Overview

Once printers are configured in the Back Office, each POS workstation must be set up to use them. This includes enabling receipt printing, assigning printers, and configuring column widths.

1️⃣ Enable Receipt Printing

To activate receipt printing:

  1. Go to Configuration > Printer on the POS

  2. Toggle on Enable receipt print

This ensures the POS automatically prints customer receipts using the selected printer.

2️⃣ Select Main Workstation Printer

Under Main Workstation Printer, choose which printer this specific POS will use for receipt printing.

  • The dropdown displays all printers configured in the Back Office.

  • Click Print Test to confirm the connection.

3️⃣ Assign Kitchen Printers

If you use kitchen printing:

  1. Toggle on Kitchen Printing Enabled.

  2. From the list, select one or more kitchen printers assigned to this workstation.

  3. Click Print Test to ensure each printer is reachable and active.

Only the selected printers will receive kitchen tickets from this workstation.

4️⃣ Set Receipt Width (columns)

Under Receipt Configuration, set the number of columns based on your printer's specs:

  • Default recommendation: 48 columns

  • You can use the Print the column indicators button to test alignment.

    • The printout will show markers every 10 columns for reference.

    • Adjust the number if the receipt doesn't print correctly.

5️⃣ Set Kitchen Ticket Width (columns)

In Kitchen Tickets Configuration, define the width of kitchen tickets:

  • Default recommendation: 42 columns

  • Refer to your printer’s technical sheet to confirm supported formats.

✅ Tips

  • Be sure to test each printer after configuration to confirm network access and formatting.

  • If multiple POS stations are used, repeat this configuration on each device.

🛠️ Troubleshooting – Printer Not Responding to Test

If the Print Test button doesn't produce a receipt, try the following steps:

1. Check the Printer Power and Network

  • Make sure the printer is powered on

  • Confirm it’s connected to the same network (Wi-Fi or Ethernet) as your POS terminal

2. Confirm the IP Address in the Back Office

  • Go to Settings > Printing > POS Printers & Kitchen Display Screen

  • Double-check that the IP address entered matches your printer’s actual IP

3. How to Find the Printer's IP Address

Most receipt printers allow you to print a self-test page that includes the current IP address. Here's how it's usually done:

🧾 Generic method (may vary by model):

  • Turn the printer off

  • Hold the Feed button

  • Turn the printer back on while holding the button

  • Release after 3–5 seconds

  • A page will print with network information, including the IP address

📌 Refer to your printer model’s manual or manufacturer support page if this doesn’t work.

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