🖨️ Printer/KDS Setup – Back Office

🔍 Overview

This article explains how to configure printers or KDS from the Back Office. You'll define printing groups, assign devices, and control how receipts, kitchen tickets, and reports print.

1️⃣ Add POS Printers and KDS Devices

Go to:
Settings > Printing > POS Printers & Kitchen Display Screen

From here, you can view, edit, or add devices. Each device must be linked to an IP address and a printing group.

2️⃣ Create or Edit a Printer

When adding a new device:

Click Add a new Device
Enter a Name for that printer
Select Device type: Printer
Enter the printer’s IP Address and a name
Assign a Printing Group or select All products
Click Save

💡 Tip – When to use "None" as the Printing Group

If a printer is only meant to print customer receipts (for example, a front desk printer) and should not print kitchen tickets, you must assign its Printing Group to "None."

This prevents it from printing when placing or sending orders
It will only print on-demand receipts like Print Check or Final Bill

This setup is ideal for stations that handle payments but not order preparation.

3️⃣ Add a Kitchen Display Screen (KDS)

Click Add a new Device
Enter a Name for that printer
Choose Device type: KDS
Enter the device’s IP Address and Screen size
Assign a Printing Group (e.g. Food, Drinks)

4️⃣ Create and Manage Printing Groups

Go to:
Settings > Printing > Printing Groups

Printing groups let you route specific items (e.g. drinks or food) to specific printers. This is helpful when your setup includes multiple kitchen printers or screens.

To create a group:

Click New Printing Group
Give it a name
Add products and/or remark groups to the group
Click Save & Quit

💡 Tip:

Use the search bar to quickly find specific products or remark groups in large menus. This is especially useful for long item lists.

➡️ You can also assign a printing group directly when creating or editing a product under:
Menu > Products > General Information > Printer group

This allows you to quickly route a product to the correct printer without navigating back to the Printing Groups menu.

5️⃣ Customize Receipt Layout

Go to:
Settings > Printing > Receipt Design

This section controls how printed customer receipts look. You can customize visual layout, branding, and what details appear.

You can:

Add text lines to the header or footer
Limit product description to a single line for cleaner receipts
Hide employee name on receipts
Hide free modifiers (e.g. “no onion”) from receipts
Compile identical products into a single line (e.g. “3× Coffee”)
- ⚠️ Important – MEV Compatibility
  The “Compile identical products” option is not available when MEV-WEB is enabled. Revenu Québec requires that each item be listed separately on MEV-compliant receipts.
Upload a logo in .bmp format (max size: 0.2MB) - png, jpeg or gif.

6️⃣ Configure Kitchen Ticket Printing

Go to:
Settings > Printing > Kitchen Printing

This section defines how orders appear on kitchen tickets.

Options include:

Print Seat Reference – shows the seat number next to each item
Compile Order Items – merges identical items on a single line
Limit Product Description – trims names to 20 characters for better readability

7️⃣ Configure POS Report Printing

Go to:
Settings > Printing > POS Reports Printing

There are two tabs to configure:

a. End of Shift (User Reports)

Choose which sections are included in user shift reports (e.g. by category group, category, or revenue center).

b. Global Reading Reports

Choose how global reports print, with breakdowns by role, category group, or revenue center.

✅ Next Step

Once your printers are configured in the Back Office, continue with POS terminal setup →