🧾 What is an Order Discount?
An Order Discount is a promotion that reduces the total bill once a guest reaches a minimum spend. You can apply the discount as a percentage or a fixed dollar amount.
Order discounts are ideal for:
💰 Encouraging guests to spend more (e.g. “20% off when you spend $75”)
👥 Boosting group dining and large table orders
🥗 Offering fixed savings on high-value meals (e.g. “$10 off orders over $50”)
This article will guide you through how to create and manage an Order Discount in your Back Office.
🧭 Step-by-step guide
1. Start a new promotion
Go to Marketing > Promotions in your Back Office.
Click the ➕ New promotion button.
2. Choose the promotion type
Select 🧾 Order discount.
Click Next.
3. Configure your discount
Select the discount type: Percent (%) or Flat ($).
Enter the discount value (e.g. 15 or 10).
Add any include/exclude labels to define eligible orders.
🏷️ If no labels are selected, the discount will apply to the entire order by default.
🔖 Need help managing your labels?
Check out our dedicated article: Create and manage labels
4. Set a minimum order amount
Define the minimum subtotal needed for the discount to apply (e.g. $75).
Leave blank if the discount should apply to all orders.
5. Set availability
Add a start and end date/time.
Choose the roles and revenue centers this promotion applies to.
6. Add name, description & image
Give your promotion a clear name (e.g. 20% off orders over $75).
Add a short description (e.g. Get 20% off when you spend $75 or more).
Optionally, upload an image to help with in-store marketing.
7. Review and launch
Review your setup.
Click Launch to activate your promotion.
9. Success!
Your promotion is live and will be visible to eligible staff and systems during the defined period.
💡 Use case examples
🧾 Spend More, Save More
Encourage guests to increase their order value.
Example: “15% off when you spend $60”
👨👩👧👦 Group Dining Boost
Offer $10 off when the subtotal reaches $120 — ideal for larger tables or family meals.
Example: “$10 off all orders over $120”
🥪 Simple Spend & Save
Offer a flat discount to encourage casual everyday orders.
Example: “$5 off when you spend $40”
🧠 Best practices
✅ Use clear and consistent names to help staff recognize promotions at the POS.
💡 Set minimum amounts aligned with your average ticket size.
⚠️ Avoid overlapping multiple order discounts unless you want them to stack.
🏷️ Use product labels to include or exclude items from qualifying for the order discount. For example, apply a discount only if the order includes items labeled “Lunch Menu”, or exclude items labeled “Alcohol”.
🧹 Regularly remove expired or unused promotions to keep your Back Office clean.
📆 Always set an end date to avoid leaving old promos running indefinitely.
📊 Track performance
Measure the impact of your promotion using the Sales & Revenue Report:
📈 Revenue by period – Compare total sales before, during, and after the promotion period to assess its effectiveness.
💳 Average order value – Monitor if guests are spending more to reach the minimum threshold by analyzing order values and product-level trends using the average/check in the key statistics of that report.
🧪 Try running the same report before, during, and after the promotion to compare impact.
❓ FAQ
Can I create an order discount without a minimum spend?
Yes — simply leave the minimum spend field blank and the discount will apply to all orders.
Can I schedule a discount for certain hours?
Not at the moment. You can manually enable or disable promotions as needed, but time-of-day rules are not currently supported.
Can I stack order discounts with other promotions?
Yes, but be cautious. Stacking discounts may affect profit margins if not intentional.
Can I change an Order Discount into a Product Discount later?
No — once a promotion type is selected, it cannot be changed. Create a new promotion instead.
Does the discount apply before or after taxes?
Discounts apply before taxes. The tax is calculated based on the reduced subtotal.