🧾 Defining Checks
Before printing or going to payment, the Maitre'D Virtuo asks you to define how the order is split into checks. This screen appears when you press Print or Pay from an order that has not yet had its checks structured.
Each seat's items and subtotal are displayed as a card. Three options appear at the bottom:
Option | What it does |
Individual | Creates one separate check per seat. Each guest pays for their own items. |
Together | Combines all seats into a single check. One payment covers the whole table. |
Create check | Custom grouping — select the seats you want combined, then press Create check. Repeat for remaining seats to create multiple custom checks. |
The Create check option is how you handle partial splits — for example, seats 1 and 2 pay together while seat 3 pays alone.
🔄 Existing Checks Modal
If checks have already been defined for an order and you press Pay, a prompt appears asking what you want to do with the existing check structure:
Option | Description |
Continue with checks | Proceed to the payment screen using the current check structure. |
Redistribute checks | Go back to the Check Creation screen to redefine how seats are grouped. |
💳 Opening the Payment Screen
From any open order, press the Pay button at the bottom of the left panel. The payment screen shows the check summary on the left and the payment method grid on the right.
💰 Payment Methods
The payment method grid displays all methods configured for your location. Tap a tile to select it and begin processing the payment.
Method | Notes |
Cash | Opens the payment amount keypad to enter the amount tendered and calculate change. |
Visa / Mastercard / Amex / Interac | Card payments. With integrated terminals, selecting the method sends the check data to the terminal and closes the check automatically upon a successful transaction. |
Loyalty | Redeems loyalty points as payment (if loyalty integration is active). |
Gift Card | Prompts for gift card entry. See Gift Card as Payment below. |
Theft | Records a walk-out or non-payment incident for reporting purposes. |
Integrated payments: When the location has integrated payment terminals, selecting a card method (Visa, Interac, etc.) will pull the check data and send it to the terminal. The check closes automatically as the payment completes successfully — no manual entry required.
🔢 Payment Amount Keypad
For methods that require manual amount entry (e.g. Cash), a keypad overlay appears showing the total remaining. Enter the tendered amount, then choose how to complete the payment:
Button | Action |
Pay | Process the payment silently (no receipt print). |
Pay & Print | Process and print the receipt immediately. |
Cancel | Cancel and return to the payment method grid. |
Quick-amount buttons ($5, $10, $20, $50, $100) and smart-round buttons (Exact amount, Round up, Next $5/10/25) let you enter common amounts with a single tap.
🎁 Gift Card as Payment
Tap Gift Card on the payment grid, then scan, swipe, or manually enter the gift card number using the keypad. The system retrieves the card balance and applies the available amount toward the remaining total. If the gift card doesn't cover the full balance, you can add a second payment method for the remainder.
📑 Payment Panel Tabs
The right panel has tabs that let you apply adjustments before or during payment:
Tab | Purpose |
Payment | Default view — payment method grid. |
Discounts | Apply order-level or product-level discounts. |
Gratuities | Add a gratuity amount to the check. |
Loyalty | Apply or redeem customer loyalty points. |
Others | Additional adjustments as configured. |
🏷️ Applying Discounts
Tap the Discounts tab to see available discount options.
Discounts come in two types:
Type | Description |
Order discounts | Applied to the entire check (e.g. Open Order Discount — a manager-entered percentage or dollar amount, or preset promotions like "5$ off", "10$ off"). |
Product discounts | Applied to a specific item on the check (e.g. "15% off onion soup", "Open % Product Discount"). |
Applied discounts appear in the check panel on the left in orange, showing the discount name and the amount saved per item.
🔘 Check Screen Actions
At the bottom of the payment screen, a row of action buttons lets you manage the current check:
Button | Action |
Duplicata | Print a duplicate copy of the current check. |
Cancel order | Cancel and void the entire order. |
Skip check | Skip this check and move to the next one (useful when multiple checks exist on one table). |
Back to order | Return to the order screen without processing payment. |
All checks | View and navigate between all open checks for this table. |