Gift cards and loyalty in Maitre'D Virtuo work through an external provider (for example DataCandy or Freebees). You connect a provider, enable the component in the Back Office, and then your staff can use it at the POS. Until a provider is connected and active, these features do nothing — they aren't built-in and can't be set up as plain offline payment methods.
🔌 Prerequisite: connect a provider
Both features are integrations. On the gift card or loyalty configuration screen in the Back Office, you first connect to a provider, then choose it as your Active Provider. Which providers are available depends on your account.
💳 Setting up gift cards (Back Office)
Open Gift Card Configuration and connect to a gift card provider.
Turn on Enable the gift card component.
Choose your Active Gift Card Provider.
Optionally turn on Enable gift card empty function (lets staff empty a small remaining balance and refund it).
Press Save.
ℹ️ In Quebec, the empty function is enabled by default.
🎁 Using gift cards at the POS
Action | Notes |
Activate / sell | Sell a new gift card (minimum load amount applies). Requires the Sell Gift Cards permission. |
Load / reload | Add value to an existing card. Requires the Sell Gift Cards permission. |
Check balance | Look up a card's current balance. |
Redeem as payment | Pay with a gift card, up to the card's balance. |
Empty | Cash out a small remaining balance. Available only when the balance is below the threshold, and requires the Empty Gift Cards permission. |
⭐ Setting up loyalty (Back Office)
Open Loyalty Configuration and connect to a loyalty provider.
Turn on Enable the loyalty component.
Choose your Active Loyalty Provider.
Press Save.
Use Loyalty Eligibility to select which products earn loyalty.
🌟 Using loyalty at the POS
Earn: attach a customer's loyalty card to the check — points accumulate when the payment is completed.
Check balance: look up the account balance and the amount available to redeem.
Redeem: apply available loyalty as payment, up to the redeemable amount. Only one loyalty payment is allowed per check.
If loyalty points can't be added for some reason, the payment still completes.
💡 Good to know
Point earn rates and point-to-dollar values are set by your provider, not in Virtuo.
Gift card and loyalty require the live integration — they can't be added as manual offline payment methods.