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Fix SmartBill email sending

Why this happens and how to fix it

What is happening?

Currently, SmartBill does not allow automatic email sending when a document is generated automatically from Shopify. Email sending only works if you set up your own email server inside SmartBill. We know this is not ideal, and we have already reported it to SmartBill.

How to resolve it?

You have two options:

A) Simple option, but slightly manual (You can do it now)

  1. In the Shopify app dashboard, uncheck “Email this document to the customer” » This prevents the email sending error.

  2. Save settings

  3. However, you will need to send each automatically generated document manually from your SmartBill account.

B) Fully automatic option, but technical help may needed

  1. Set up your own email server in SmartBill – if you need help with the setup, SmartBill’s team will be happy to assist you. You can contact the technical team here and write:
    ​“Hi! Could you please help me set up my own email server so that emails can be sent automatically for my Shopify orders?”

  2. Then you can keep “Email this document to the customer” checked in the Shopify app dashboard, and the error should no longer appear.

  3. Save settings

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