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Fix SmartBill email sending

Why this happens and how to fix it

What is happening?

SmartBill doesn't allow automatic emails for documents created from Shopify, unless you set up your own email server in SmartBill. We know it's not ideal, and we've reported it to SmartBill.

How to resolve it?

Two options:

A) Simple, a bit manual (you can do it now)

  1. In the app, untick “Email this document to the customer”. This stops the email error.

  2. Save

  3. Then send each document by hand from your SmartBill account.

B) Fully automatic, may need technical help

  1. Set up your own email server in SmartBill. SmartBill’s team can help: contact them here and write:
    ​“Hi! Could you please help me set up my own email server so that emails can be sent automatically for my Shopify orders?”

  2. Then keep “Email this document to the customer” ticked in the app, and the error goes away.

  3. Save

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