The Monitor shows every Shopify order with the status of its documents in SuperFaktúra, in real time. If a document wasn't created, you see it here, see why, and fix it without leaving Shopify.
Search by order ID
Type an order ID in the search field; the list filters as you type.
Part of the ID is enough. For order #344, searching 344 finds it.
Switch between views
The Monitor opens on All orders. Two quick views narrow it down:
Only successful: everything that went through
Only errors: the orders that need you
Reading the order rows
Every order shows one of three states.
⚫ No document
No document was created for this order yet. Next to it you see why, for example:
Skipped by your exception: order has tag influencer. The order matched one of your Skip these orders exceptions in Settings.
Based on your trigger settings, this order hasn’t triggered any document. None of your triggers has run for it.
Generate document: opens the manual generation window, where you pick the document to create.
🟢 Success
The document was created in SuperFaktúra. Open or download it in SuperFaktúra.
Under the document you see what happened to its email:
Email sent to …: the customer got it.
Email sending is turned off for this document in Settings. Not an error.
The order has no email address, so there was nobody to send it to.
🟡 The document was created, but SuperFaktúra couldn’t send the email. The document is fine and is never created twice. Click Contact us and we'll check it.
A failed email isn't sent again automatically.
📷 [IMAGE: SuperFaktúra Monitor: a Success row with its email line (canvas board superfaktura-MonitorOrders, order #23245)]
🔴 Error
The document wasn't created. This is almost never a problem with your data or the app: usually one small setting on your side fixes it, and the row tells you which one. You see the error code, what went wrong and how to fix it, right there.
Try again: opens the manual generation window, where you can pick any document type and create it again
Send to support: opens the chat with the error log attached, so you don't have to explain anything.
🤗 We're on it. Your error log goes straight to our technical team. You always hear back from us, and we stay on it until your document is created.
Email notification, only when it matters
If something failed during the day, we send you a summary email with the affected orders, so you know to open the Monitor. No email means nothing to fix.
Looking up an error code
You don't need this table to fix an error: the Monitor shows the explanation and the fix on the order row. Use it to look up a code you've seen.
Error code | 💬 Explanation | ✅ How to fix |
1-1 | App access denied: subscription not approved or app not in development mode. | Approve the subscription to this Shopify app. |
1-4 | The order total is 0, so your Order total is 0 exception skipped it. The Monitor shows it as No document, not as an error. | Nothing to fix. If you want a document, create it by hand, or remove the exception under Settings » Triggers » Skip these orders. |
1-3 | Shopify isn't connected to SuperFaktúra with your credentials. | Go to the app settings and set up the connection with your SuperFaktúra credentials. |
2- | Some order data needed for the document is missing. | Try creating the document by hand from the order. If it still fails, contact us: https://makeiteasy.app/contact/ |
3- | Something went wrong on our side while preparing the document. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
3-1 | The order has no customer, and a document needs one. | Please add a customer to the order and try again. |
3-3 | Your Order ID can't be the Variable Symbol: it's longer than 10 digits or has characters that aren't numbers. | Change the prefix/suffix of your Order ID, or change the Variable Symbol setting in the app. |
4- | The call to SuperFaktúra failed. We may have sent wrong data, or the problem is on SuperFaktúra’s side. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-401 | Wrong API credentials | Check your credentials in SuperFaktúra and in the app settings. |
4-402 | You don't have an active SuperFaktúra premium plan. | This integration needs a premium SuperFaktúra plan. Please upgrade your account. |
4-403-1 | SuperFaktúra API limit reached. | Try again tomorrow with manual creation under Shopify → Orders, or upgrade your plan for a higher daily limit. |
4-1 | Couldn't load the bank accounts from SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-2 | Couldn't connect to SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-3 | Couldn't send the document email through SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-4 | Couldn't load the numbering sequences from SuperFaktúra (in the app settings). | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-5 | Couldn't delete the document in SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-6 | Couldn't mark the document as paid in SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-7 | Couldn't create the document in SuperFaktúra. | Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/ |
4-7-1 | The document wasn't created: a document with the same number already exists. | Use a unique numbering sequence, or ask SuperFaktúra for help: https://www.superfaktura.sk/en/ |
4-7-2 | Your SuperFaktúra profile isn't complete | Complete your SuperFaktúra profile to create documents: SuperFaktúra » Log in » Profile » fill in all required data |
Make sure the trigger isn't 'Never' » If a document type is set to "Never" in the Trigger settings, it isn't created. That's the setting, not a bug.