The Monitor shows every Shopify order with the status of its documents in FastBill, in real time. If a document wasn't created, you see it here, see why, and fix it without leaving Shopify.

Numbers at the top

Total: all documents created successfully
Today: documents created since midnight, in your store's time zone
Saved time so far: 3 minutes for every document

Search by order ID

Type an order ID in the search field; the list filters as you type.

Part of the ID is enough. For order #344, searching 344 finds it.

Switch between views

The Monitor opens on All orders. Two quick views narrow it down:

Only successful: everything that went through
Only errors: the orders that need you

Reading the order rows

Every order shows one of three states.

⚫ No document

No document was created for this order yet. Next to it you see why, for example:

Skipped by your exception: order has tag influencer. The order matched one of your Skip these orders exceptions in Settings.
Based on your trigger settings, this order hasn’t triggered any document. None of your triggers has run for it.

Generate document: opens the manual generation window, where you pick the document to create.

🟢 Success

The document was created in FastBill. Open or download it in FastBill.

Under the document you see what happened to its email:

Email sent to …: the customer got it.
Email sending is turned off for this document in Settings. Not an error.
The order has no email address, so there was nobody to send it to.
🟡 The document was created, but FastBill couldn’t send the email. The document is fine and is never created twice. Click Contact us and we'll check it.

A failed email isn't sent again automatically.

Credit notes aren't emailed, so they have no email line.

📷 [IMAGE: FastBill Monitor: a Success row with its email line (canvas board fastbill-MonitorOrders, order #23245)]

🔴 Error

The document wasn't created. This is almost never a problem with your data or the app: usually one small setting on your side fixes it, and the row tells you which one. You see the error code, what went wrong and how to fix it, right there.

Try again: opens the manual generation window, where you can create the invoice again
Send to support: opens the chat with the error log attached, so you don't have to explain anything.

🤗 We're on it. Your error log goes straight to our technical team. You always hear back from us, and we stay on it until your document is created.

Email notification, only when it matters

If something failed during the day, we send you a summary email with the affected orders, so you know to open the Monitor. No email means nothing to fix.

Looking up an error code

You don't need this table to fix an error: the Monitor shows the explanation and the fix on the order row. Use it to look up a code you've seen.

Error code	💬 Explanation	✅ How to fix
1-1	App access denied: subscription not approved or app not in development mode.	Approve the subscription to this Shopify app.
1-3	Shopify isn't connected to FastBill with your credentials.	Go to the app settings and set up the connection with your FastBill credentials.
2-	Some order data needed for the document is missing.	Try creating the document by hand from the order. If it still fails, contact us: https://makeiteasy.app/contact/
3-	Something went wrong on our side while preparing the document.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/
3-1	The order has no customer, and a document needs one.	Please add a customer to the order and try again.
4-	The call to FastBill failed. We may have sent wrong data, or the problem is on FastBill's side.	Please contact us, we'll help as soon as we can: https://makeiteasy.app/contact/
4-8	The invoice was created in FastBill, but FastBill couldn't mark it as paid.	The invoice is already in FastBill: mark it as paid there. Don't click Try again, it creates a second invoice. If it keeps happening, contact us.
4-401	The FastBill credentials in the app settings are wrong.	Check your credentials in the app settings (Connect section), and that your FastBill subscription is active.
4-5-1	Your FastBill account is registered as a small business, which wasn't set on our side yet. We've saved it for your integration now.	This invoice wasn't created automatically. Please create it by hand with the button below. Future orders will be invoiced without this step.
4-5-2	Your integration was set as small business, but FastBill rejected the invoice because that no longer matches your account's tax status. We've updated the setting.	This invoice wasn't created automatically. Please create it by hand with the button below. Future orders will be invoiced without this step.

Make sure the trigger isn't 'Never' » If a document type is set to "Never" in the Trigger settings, it isn't created. That's the setting, not a bug.