Navigation: Navigate to Work Orders under CMMS.
Overview of the Chat Feature
The chat feature in Makula allows seamless, real-time communication directly within a work order. You can:
Chat in Real Time: Engage in live conversations with internal team members.
Share Documents and Images: Exchange important files without relying on external platforms.
Tag Users: Mention other team members (with access to the work order) in conversations.
Centralise Communication: View both chat and email interactions in one place.
Accessing the Chat Section
Open a work order.
The Chat Section appears on the right side of the Work Order detail view.
Tip: You can minimise the chat section by clicking the X in the top-right corner and maximise it again by clicking the messaging button in the top-right corner of the work order.
Chat Tabs
The chat section includes two tabs:
1. Internal Chat
Communicate with your internal team.
Tag team members to notify them or assign follow-ups.
Share internal-only documents and images.
2. Email
View all emails linked to the work order.
Compose and send new emails directly from this tab.
Track ongoing email conversations.
Starting a Chat Conversation
Click the input text field at the bottom of the chat window.
Type your message.
Click the send icon ( > ) to deliver the message.
Sharing Documents and Images
Click the pin icon.
Select the document or image you wish to share.
Maximum file size is 50 MB.
Notifications
If a new chat message arrives, a red dot notification appears on the Work Order.
That work order will automatically move to the top of the Work Order list to ensure it’s easy to find.